Khelo Games Privacy Policy — your information is completely safe with us

Khelo Games is an online gaming platform built for players in Bangladesh. We understand how valuable your personal information is. This Privacy Policy explains what data Khelo Games collects, how it is used and kept secure, and what rights you have.

This policy applies to the Khelo Games website, mobile platform, and all related services. By using the platform, you confirm that you have read and agreed to this Privacy Policy.

Khelo Games collects the following types of information:

A) Information you provide directly:

• Name, mobile number, email address, and date of birth collected at registration.
• A copy of your national ID or passport for identity verification, where applicable.
• Payment details such as mobile banking number (passwords or PINs are never stored).
• Messages or complaints sent to the support team.

B) Automatically Collected Information:

• IP address and device type (mobile/desktop).
• Browser version and operating system.
• Which pages you visited on the platform and for how long.
• Gaming history and betting records.
• Login time and login location.

Khelo Games uses the data it collects for the following purposes:

• Account Management: Account creation, login security, and identity verification.
• Payment Processing: Processing deposit credits and withdrawal payments.
• Platform Improvement: Analyzing user experience to improve service quality.
• Security: Detection of fraud, multi-accounting, and money laundering.
• Support Services: Resolving issues and maintaining communication.
• Promotions: With your consent, keeping you informed about bonuses and offers.
• Responsible Gaming: Identifying unusual gaming patterns and providing support where needed.

Khelo Games may share your information with third parties only in the following limited circumstances:

• Payment Processors: Payment gateways such as bKash, Nagad, and Rocket — used solely to process transactions.
• Game Providers: Only the minimum data necessary to operate the platform.
• Legal Obligations: Under a legal order from the Government of Bangladesh or a court of law.
• Fraud Prevention: With security partners for the detection of fraudulent activity.

Khelo Games uses cookies on its website. A cookie is a small text file stored in your browser. We use the following types of cookies:

You can disable cookies through your browser settings, though some features of the platform may not function as a result.

Khelo Games retains your data for the periods outlined below:

• Account information: For the duration of the active account and a minimum of 5 years after closure (as required by law).
• Transaction Records: 7 years in accordance with financial regulatory requirements.
• Support Messages: 2 years after the issue is resolved.
• Browsing Log: 90 days for security review purposes.

Once the retention period expires, data is securely deleted or anonymized so that no individual can be identified.

Khelo Games respects your right to data privacy. You have the following rights:

Khelo Games strictly does not provide services to anyone under 18. Our policy on this matter:

• Date of birth is verified at registration, and accounts for users under 18 are not accepted.
• A national ID may be requested if there is any doubt about a user's identity.
• We do not knowingly collect information from minors.
• If a minor's information is collected by mistake, the account is closed and the data deleted immediately upon notification.

The technical and organizational measures Khelo Games uses to protect your data:

• SSL/TLS Encryption: All data transfers are secured with 256-bit encryption.
• Two-Factor Authentication (2FA): An additional layer of security at login.
• Firewall & DDoS Protection: Servers are protected against external attacks.
• Regular Security Testing: Penetration testing and vulnerability scanning.
• Limited Access: Only authorized personnel are permitted to access data on a need-to-know basis.
• Breach Notification: Users affected by a data breach will be notified promptly.

Please note, however, that no platform can guarantee absolute security on the internet. Keeping your password safe and not sharing it with anyone is equally important.

Khelo Games may update this Privacy Policy when necessary. In the event of any changes:

• The updated policy will be published on this page and the "Last Updated" date will be revised accordingly.
• For significant changes, you will be notified via your registered mobile number or email.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.

For any questions or concerns regarding this Privacy Policy, please contact us: support@khelogames.ws